Privacy Policy

Last Updated: July 28, 2025

At Dopamine, we value your privacy and are committed to protecting your personal data in accordance with UAE Federal Law No. 45 of 2021 on Personal Data Protection and other applicable international data protection laws, such as the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and similar regulations. This Privacy Policy explains how we collect, use, share, and protect your personal information when you participate in the Dopamine Loyalty Program (“Program”) through WhatsApp or other channels. By participating in the Program, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal data to provide and improve the Program:

• Contact Information: Phone number, WhatsApp account details, and, if provided, email address or name.
• Program Interactions: Details of your interactions with the Program, such as QR code scans, codes generated or entered, and Rewards redeemed.
• Purchase Data: Information about purchases made with participating brands (“Partner Brands”), such as receipts or transaction details, to award Rewards.
• Device and Technical Data: Device type, IP address, and WhatsApp usage data to ensure Program functionality and security.
• Communication Preferences: Your preferences for receiving promotional messages or updates.

2. How We Use Your Information

We use your personal data for the following purposes, subject to your consent where required:

• To administer the Program, including processing codes, awarding Rewards, and managing your account.
• To send promotional messages, offers, and updates from Dopamine and Partner Brands, as per your consent.
• To personalize your experience, such as tailoring offers based on your purchase history.
• To improve the Program by analyzing usage patterns and feedback.
• To comply with legal obligations under UAE laws and applicable international regulations.
• To ensure security and prevent fraud in the Program.

3. Legal Basis for Processing

We process your personal data based on:

• Consent: Your explicit consent to participate in the Program and receive promotional messages, as required by UAE Federal Law No. 45 of 2021 and GDPR (where applicable).
• Contract: To fulfill our obligations under the Program, as outlined in the Terms and Conditions.
• Legitimate Interests: To improve our services, prevent fraud, and ensure security, where permitted by law.
• Legal Obligations: To comply with applicable laws in the UAE and other jurisdictions.

4. Sharing Your Information

We may share your personal data with:

• Partner Brands: Anonymized or aggregated data to facilitate Rewards and tailor offers. Identifiable data is shared only with your consent or as necessary for Program participation.
• Third-Party Service Providers: Providers of messaging platforms (e.g., WhatsApp), customer relationship management tools, and analytics services to support Program operations. These providers are bound by contracts ensuring compliance with UAE and international data protection laws.
• Legal Authorities: If required by law or to protect Dopamine’s rights, as permitted under applicable regulations.

5. Consent for Promotional Messages

By participating in the Program, you consent to receive promotional messages, offers, and updates from Dopamine and Partner Brands via WhatsApp, SMS, email, or other channels. You can withdraw consent at any time by replying “STOP” to a WhatsApp message or following unsubscribe instructions in other communications, as required by UAE Federal Law No. 15 of 2020, GDPR, and other applicable laws. Withdrawing consent may limit your ability to fully participate in the Program.

6. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Restriction: Request restriction of data processing in certain cases.
• Objection: Object to data processing for marketing or other purposes.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for data processing at any time, where applicable. To exercise these rights, contact us at support@dopamine.app. We will respond within the timeframes required by UAE law (30 days) or stricter international standards (e.g., GDPR’s one-month requirement).

7. Data Security

We implement industry-standard security measures, including encryption and secure storage, to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to provide the Program, fulfill legal obligations, or resolve disputes, as permitted by UAE and international laws. If you opt out or your participation is terminated, we will delete your data within a reasonable period, subject to legal retention requirements (e.g., GDPR’s minimization principle).

9. International Data Transfers

If your data is transferred outside the UAE (e.g., to third-party service providers or Partner Brands), we ensure compliance with UAE Federal Law No. 45 of 2021 and international standards (e.g., GDPR, CCPA) using safeguards such as:

• Standard Contractual Clauses (SCCs) approved by relevant authorities.
• Adequacy decisions for countries with equivalent data protection laws.
• Binding contractual agreements with third-party providers.

10. Third-Party Services

The Program uses third-party services (e.g., WhatsApp, CRM tools, analytics providers) to deliver functionality. These services may process your data under their own privacy policies, which comply with applicable data protection laws. Dopamine is not responsible for the practices of third-party services, but we select partners with robust data protection measures.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. The latest version will be available at dopamine.app/privacy. Continued use of the Program after updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

• Email: info@getdopamine.io

By participating in the Dopamine Loyalty Program, you acknowledge that you have read and agree to this Privacy Policy and our Terms and Conditions.