What is Dopamine?
Dopamine is a WhatsApp loyalty and win back platform for walk in businesses in the UAE. Cafés, restaurants, salons, barbers and retail stores use it to turn first visits into regulars, spot the regulars who stop coming, and bring them back on WhatsApp, automatically.
Customers join by scanning a QR code at the counter. It opens WhatsApp, so nobody downloads an app or carries a card. From then on, every visit and every bill is recorded, and the business can see who its customers are, how often they come and what they spend.
What problem does Dopamine solve?
Customers rarely quit. They drift. A regular who came every week starts coming every other week, then stops. Most owners never notice, because without data they cannot see it. They run offers on instinct and give the same discount to everyone, including people who would have come back anyway.
Dopamine replaces that guessing game with data. It learns each customer's visit rhythm and acts when someone goes quiet.
How does Dopamine work?
- Join: the customer scans the QR code or says hi on WhatsApp.
- Collect: Dopamine sends a short code. Staff enter the code and the bill amount.
- Reward: the customer gets their stamp or points in WhatsApp, with a progress card showing how close they are to a reward.
- Win back: Dopamine sorts customers into groups and sends each group the right message at the right time.
Setup takes about five minutes. There is no app for customers and no training for staff.
Not every customer needs a discount
This is the idea behind Dopamine. Different customers need different things, so Dopamine treats them differently:
| Customer group | What they need | What Dopamine sends |
|---|---|---|
| Top customers | Recognition | A thank you, or a milestone message such as their 100th visit |
| Regulars | Appreciation | A surprise treat on milestones, otherwise nothing |
| Almost at a reward | Encouragement | A progress reminder, no discount |
| New customers | A reason to return | A welcome treat a few days after the first visit |
| Regulars gone quiet | To feel missed | A personal nudge, such as "your usual is waiting for you" |
| Lost customers | A real incentive | A win back offer with a short deadline |
Groups, rules and messages are fully customisable by the business.
Features
- WhatsApp loyalty program: stamps or points, no app, no plastic card
- Customer and business insights: repeat rate, visit frequency, spend and busy times
- Smart customer segments that update automatically
- Automatic win back on Autopilot for customers who go quiet
- WhatsApp campaigns with the cost shown before every send
- Feedback collection and Google review requests
- White label option for brands that want their own name
Dopamine runs on the official WhatsApp Business API from Meta. The business owns its customer list.
Who is Dopamine for?
Owner run walk in businesses in the UAE where regulars drive revenue: cafés and coffee shops, restaurants, salons and barbers, spas, retail stores, gyms and sports venues, pet groomers and similar.
How much does Dopamine cost?
| Plan | Price | Includes |
|---|---|---|
| Ignite | Free forever, one location | Customer and business insights, WhatsApp campaigns paid per credit, 10 free credits |
| Growth | AED 999 a year | Everything in Ignite, 100 free credits, automatic win back, smart segments, feedback and Google reviews |
| Enterprise | AED 2,000 a year | Everything in Growth plus white label |
WhatsApp message credits cost AED 175 per 500. There are no setup fees. See the full pricing page.
Frequently asked questions
Is Dopamine a loyalty app?
No app is involved. Dopamine runs the loyalty program inside WhatsApp, which customers already use every day.
Do customers need to download anything?
No. They scan a QR code that opens WhatsApp and join in a few seconds.
Where is Dopamine available?
Dopamine serves businesses across the United Arab Emirates, including Dubai, Abu Dhabi and Sharjah. Prices are in UAE dirhams.
Can I try Dopamine for free?
Yes. The Ignite plan is free forever for one location.
How do I contact Dopamine?
Email hello@getdopamine.io or use the "Talk to us on WhatsApp" button on this page.
Learn more: customer retention management, how a WhatsApp loyalty program works and loyalty program software in the UAE.